Position Identification

Job Title: Collections Analyst

Job Function: Credit/Collections

Report to: Credit Manager

Job Purpose

This Non-Exempt position for Collections Analyst will assist the Credit Manager and Sr. Credit Manager in collecting on past due balances for wholesalers, retailers and fleet B2B customers.

• Overseeing his/her portion of the A/R portfolio with respect to collections and customer interaction for the TBR, PCLT and Corporate accounts. Collection duties to include email, and phone calls.
• Weekly, Bi-Weekly and Monthly reporting of past due balances for assigned A/R portfolio with additional involvement on past due balances and resolution of chargeback and deductions.
• Attendance and contribution to bi-weekly meetings with TBR, PCLT and Corporate Sales with detailed information on status of past due balance and payments if any on the account.
• Forward collection issues to correct department staff and management with assistance from Sales team.
• Updating check receipt information in ERP platform (SAP).
• Run manual invoicing to customers (USPS) not setup in auto-email and fax.
• Assist in projects and tasks as directed by Credit Manager and Sr. Credit Manager.

Key Accountabilities

• Daily calling and email to customers that show beyond terms on assigned portfolio of accounts.
• Cancellation of invoices due to incorrect billing and/or other discrepancies on invoices.
• Processing of AVB, Haiss, CDTP, Pricing and other credits as deemed necessary to effecuate the Order-to-Cash (OTC) processes under supervision of Credit Analyst and Credit Manager(s) as applicable.
• Working in the Credit Management Suite (CMS) platform to download listing of accounts showing past due balances and status of account.
• Research and resolve customer payment discrepancies to include deductions for shortage, returns, cash discount and other.
• Coordinate with Credit Analyst in pulling D & B reports for accounts.
• Filling of UCC1 and Security Agreement as directed by Credit Analyst and Credit Manager(s).
• Filing and collatting of credit memos, cash applications, checks etc.
• Maintaining email correspondence for sending out automated invoices and statements to customers.

Level of Accountabilities

• Individual contributor able to work under direction of Credit Analyst and Credit Manager(s).
• Professional level position with impact to business based on decision making processes and procedures.

Core Competencies

• Must be computer literate, especially Microsoft EXCEL and WORD.
• Knowledge of SAP or large ERP platform a plus.
• Detail oriented and self-starter.
• Actively demonstrates a positive attitude willingness to work as a Team to accomplish department and corporate goals.
• Excellent verbal, written and customer service skills. Ability to handle difficult situations while maintaining calm and purposefulness.
• Thorough understanding of industry practices, organizational needs and general business conditions.

Qualifications

• An associates degree is highly recommended
• Mininum 2 - 4 years experience in collections department.
• Working knowledge of accounting and credit/collection in B2B setting.